CUSTOMER CARE

Since the establishment of D & L Fashion House, as an online fashion accessories boutique we have been helping women to enhance their unique style with our range of accessories. From flamboyant fascinators to quintessential handbags, we are proud to offer staple pieces not found in high street shops.

 

Our women's handbags are carefully and thoughtfully sourced by our expert-eye, Lorna Leslie. Whether for leisure, pleasure, business or occasion; you are always guaranteed the very essence of what can only be described as quintessential. Check out her exclusive range for the professional woman at www.madelineleslie.com.

 

Our milliner, Diana Dennis, has had the privilege of presenting a custom-made fascinator to Miss World 2019, Toni-Ann Singh. Check out Diana's Instagram feed for more of her creations.

Whatever your style is, we can enhance it!

Have any questions or concerns?

We’re always ready to help!

Send us an email to:

hello@dlfashionhouse.com

Would you like a fascinator made?

Email us at: orders@dlfashionhouse.com

RETURNS

If you are not entirely happy with your purchase you can return your item(s) within 14 days of delivery, for a full refund to the original method. Please note that the original postage cost is excluded. Products should be returned unused/unworn and in the original packaging.

Please contact is at returns@dlfashionhouse.com before items are posted back to us.

 

The following items cannot be returned with the terms of our refund policy:​

  • Made-to-Measure items (e.g. fascinators)

Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.

FAQ

Do you provide International delivery?

 

We currently only provide international shipping services

to the USA. Free shipping offers do not apply.

 

How do I return an item?

 

Place the unwanted unworn item(s) in the original packaging and post it back to us by the 2nd Class Signed For service.

 

What is your returns policy?

 

Once we have received the product(s), a refund will be issued via PayPal. If you have used a credit/debit card via PayPal then it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

How do I track my order?

 

Once payment is made, the goods will be posted using a suitable tracking service. We will email you the service being used and the tracking number along with the instructions as how to track your order.

 

What is manufacturing time for fascinators?

 

The lead time for custom-made fascinators varies depending on the customer requirements and the availability of the materials needed. It can take up to 2 weeks.

 

What are your delivery options?

 

Standard Delivery -  £3.99 (3 to 4 days)

Express Delivery -  £6.99 (1 to 3 days)

STAY CONNECTED

BE OUR FRIEND

NEED ASSISTANCE?

 

hello@dlfashionhouse.com

 

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© 2020 D & L Fashion House